Agency process
CSLB Enforcement, Investigations and Disciplinary Action
Independent overview of CSLB enforcement, complaints, investigations, citations, accusations, discipline, SWIFT and criminal referrals.
CSLB enforcement can involve complaint intake, investigation, administrative remedies, citations, formal accusations and, in appropriate matters, referral to a prosecuting agency. These paths have different standards, records and outcomes.
01
Enforcement paths
A complaint does not predetermine an outcome. The available path depends on the conduct alleged, available evidence, jurisdiction and applicable law.
- Complaint review and investigation
- Citation or other administrative action
- Formal accusation and administrative adjudication
- Unlicensed-activity investigation
- Referral to a district attorney or other prosecuting agency
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Records created by enforcement
The records schedule in this archive lists separate series for complaints, citations, accusations, daily logs and DA criminal referrals, with different retention periods.
Questions answered
Frequently Asked Questions About CSLB Enforcement, Investigations and Disciplinary Action
- Is a citation the same as an accusation?
- No. They are distinct enforcement records and procedural vehicles.
- Does CSLB decide criminal charges?
- A prosecuting agency decides whether to pursue criminal charges after any referral.
Primary record
Related Source Documents
- S001CSLB Investigator Duty Statement — Amanda Martinez
The official duty statement for the CSLB investigator position, including Section F describing consequences of investigative error.
- S012CSLB Records Retention Schedule — Approval No. 2023-168
The Secretary-of-State-approved CSLB retention schedule, including Items 120 and 128–142.
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